Delivery & Returns

Delivery:

Delivery time takes up to 10 working days from the date your payment is received.

Although every effort is made to ship your Order according to the estimated delivery times provided, the estimated shipping times may change due to changes or circumstances beyond our control.

We will deliver your product to the address on your order. Should you need to update this, please contact us as soon as possible at backontracksa@gmail.com

 

Returns:

Thanks for shopping at Back On Track South Africa. If you are not entirely satisfied with your purchase, we're here to help.
Returns must be done within 30 calendar days from the date you received it. You can then receive a credit for the item or a Refund (see terms below). 
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. 

Refunds

Should you require a refund, we will inspect your return it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

Please note that there are no refunds on SALE items